Miriam, I cannot thank you enough for your stellar mentoring of my shining star, Kaitlin. Your tutelage coupled with your no- nonsense approach has really taken us to a new level of excellence. I chose you over other more local consultants because of your practical experience and very direct style. You tell it like it is when it would be far easier to sugarcoat. Reimbursement cuts and over-reaching audits require that we run a very tight ship. Again, many thanks for helping us reach our lofty goals.
"I have always enjoyed your presentations, specifically the way you engage and push your audience. Most importantly, you provide us with tangible takeaways (versus theories) that can be implemented right away."
“Dang! Those are amazing notes. I’ll share them with my executive team. They are golden.”
"Just wanted to reach out and express how much I enjoyed your sessions at the conference! I was mildly depressed to see how much I am lacking in the leadership component of my company, but am relieved to have some great pointers to tighten up my management style. I also, appreciated your perspective and pointers on accountability.
"I attended the Medtrade convention this past month in GA, where I was able to sit in on a few of your lectures. I, first of all, wanted to let you know how much I enjoyed them. I believe that I learned more from you than any other of the lectured I attended -- very real and easy to understand.”
"This is really valuable information that I think goes a very long way with customers!
"Our hiring of your services has allowed me the opportunity to re-focus my attention and put energies in areas that I had neglected for far too long. Thank you! Our investment in hiring you for your services is paying off. I will be honest the week you were here, is the most exposed I have ever felt. I pride myself on being committed to doing things the right way, which caused too many extra processes to be put in place, there are more than one way to skin a cat and as a result we can still adhere to our high standards with better, improved processes.
"I want to thank you for sending me the sessions handouts. I also want to congratulate you on doing a great job as a presenter at the summit and sharing important information with us as suppliers. Thanks again!
"In the billing department we have been doing a weekly goal reporting for a year now. This was based on your visit last year – and I wanted to share our success. The exciting part is that we have reduced the DSO by 8 days.”
I came across Miriam Lieber from Lieber Consulting’s article on “Staffing Solutions” in the April 2012 issue and it couldn’t have come too soon. My background is in sales and recruiting and one of my new functions will be staffing for various functions within this company. I myself have been questioning the decision of working within healthcare and was trying to figure out how to balance that with finding the right fit for our current needs. The article was filled with great information and may have just saved my job as I am now filled with a renewed vigor and the knowledge that I am not alone.”
"It was the most energized and fun learning experience for all of us! The shared stories and opportunity to interact allowed the team to learn, question and grow.”
"I just finished reading your latest article in HomeCare Magazine. As usual, you provide very useful information. I have been meaning to write to you for some time to let you know the effect the business review that you performed had on our operation.
The bottom line result was impressive. The company finished 47% ahead of the previous year’s net profit and 22% ahead of budget for the last fiscal year. This year so far the company is 24% ahead of last year and 12% ahead of budget. We have achieved a 12% growth in revenue and a 4% growth in operating expenses resulting in the much improved bottom line. And just as important, our customer satisfaction rate has been rising. No doubt your recommendations had a direct impact on this performance.