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ARTICLE OF THE MONTH

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It's All About The Core

What makes or breaks a company are the people who run it. After all, a wheelchair is a wheelchair. Distinguishing characteristics of an HME business revolve primarily around its ability to service the customer and referral community.

This can only be achieved by the company’s employees. Even if an item is equipped with special compliance measurements or bells and whistles, the staff must manage and track this to know if the patient is appropriately
using the device.

Typically, in a well run HME company, a core group of employees exists. These employees manage the day-to-day operations and make it function. Where there is no real core group, it is much more difficult to find a smooth and well run operation. However, with the optimal flow and process and the right “core” group, you should succeed.

If you have found the right mix of these special staff members, treat them well and make them feel like owners. Hopefully, their positive influence on others will be contagious and you will have plenty of people to promote
for your future growth.

 

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